I bought a few items from Piper Private Equity new investment Orlebar Brown in the last few weeks, so I thought I would blog about the experience.
As background, the company was founded by Adam Brown in 2007, bringing together his passion for fashion and photography.
Certainly beachwear for men is a very interesting area, as it can be quite horrific, so can see the appeal.
I plumped for some David Hicks design shorts which arrived a day later by UPS. Nicely packaged and I really liked the magazine within the box which is hanging around my house reminding me of their brand (NB: must write a post about catalogue/magazines)
I was followed up 24 hours later by a OB Concierge (I assume a customer services team to us mortals) and also a Feefo review request. I am not sure I think a premium brand like this needs reviews, but I might be wrong!
The website for me seemed a little disjointed and the homepage with that large carousel needs some work (in my opinion), but I think the customer experience is excellent post purchase, for some reason the email signup (with a 10% discount offer) went into my spam folder, but that might just be me.
All in all a great investment, high margin business – how do the folks at Piper find these little gems!Tweet