Things I hate about e-commerce

I have become totally addicted to HotUKDeals. No this isn’t a porn site but a community of bargain hunters that scour websites for bargains, misprices and discounts to help you save money. I seem to be looking at this every day, but having bought from a pile of e-commerce sites over the last 30-60 days there are things I really hate.

1. E-mail addresses that no one responds to!
2. No telephone numbers on the site
3. Telephone numbers split into sales and customer service

Give you an example, our freezer packed in last week, so I surfed to HotUKDeals to find the best deal on freezers. I found a voucher for a £15.00 discount and went to the Curry’s site. I ordered and then found about 30 minutes later that my own freezer jumped into life again. So I emailed Curry’s to cancel the order. Guess what happened next, a freezer was delivered on Tuesday.

So I refused the delivery and then called the customer support line and held for 45 minutes. So I hung up and called the sales line, they answered in 30 seconds and told me the number on the weborder was wrong. So redialed the NEW customer support line and guess what 50 minutes on the phone.

I hate this!

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